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COVID-19 Latest Updates


UPDATE: FEBRUARY 17, 2022

The Ice Dens want to remind all community members the importance of staying healthy and minimizing risk of illness for yourself and others.

Individuals who are vulnerable or at high-risk should avoid coming to the rink and avoid crowds by practicing social distancing.  Consider watching from home via Live Barn and limit unnecessary time spent in the building.

All Community Members are asked to avoid the rink if you feel ill or have any symptoms, not only those associated with COVID-19, but any common illness to include a cold, strep throat, the flu and others.  Ensure you are at full strength to participate in programming.

If you test positive for COVID-19, please notify the member of the Ice Den Management team affiliated with your program. The CDC recommends that anyone with any symptoms of COVID-19 get tested, regardless of vaccination status or prior infection. The following protocols will apply to all Ice Den Community Members. 

POSITIVE COVID-19 CASE: 
1.    Stay home for 5 days.
2.    If you have no symptoms or your symptoms are resolving after 5 days, you may return to the Ice Den facilities.
3.    If you remain symptomatic and/or have a fever after 5 days, please continue to stay away from Ice Den facilities until your fever/symptoms resolve. 

*A COVID-19 positive case does not need to repeat or produce a negative test to return to the Ice Den facilities. They must simply satisfy the terms above.

KNOWN EXPOSURE:
As we have since March 2020, Ice Den & Affiliates continues to evaluate and monitor CDC recommendations, as well as community response to the ongoing challenges presented by COVID-19.  Early in the pandemic, the CDC and public health departments worldwide made it a priority to track every case of COVID-19. In recent months, it has become less practical due to vaccinations, natural immunity, virus mutations, access to home tests and the sheer volume of reported cases.  At this time, it is generally acknowledged and accepted that exposure risks exist everywhere. As a result, it is nearly impossible to pin-point and trace exposure in the same manner as we did in early 2020.

Effective immediately the Ice Dens are modifying our approach as it relates to monitoring positive cases and related potential exposure. Community members will be responsible for notifying fellow skaters, players, coaches, and spectators of known exposure.  Notified community members are asked to assess risk, monitor symptoms, and stay away from the facility accordingly.  Program directors, coaches and managers will be responsible for managing schedules and subsequent communications as needed.

Please respect the individual decisions of your fellow community members trusting they are making the appropriate choices for their personal experiences, situation and comfort.


UPDATE: JANUARY 3, 2022

The Ice Dens want to remind all community members to be a good teammate and only come to the rink when you are at full strength to participate in and spectate programming.

Do your part to keep our community healthy and mitigate the spread of germs and viruses. DO NOT come to the rink if you have any symptoms, not only those associated with COVID-19, but any common illness to include strep throat, the flu and others.  

Below please find the most recent Ice Den COVID-19 policy updated based on the CDC's current recommendations.


UPDATE: NOVEMBER 1, 2021

As the Ice Dens continue to operate our businesses while heightened public health concerns remain, we want to remind all community members to focus on staying healthy and minimizing risk for yourself and others.

Do not come to the rink if you have any symptoms, not only those associated with COVID-19, but any common illness to include strep throat, the flu and others.  Ensure you are at full strength to participate in programming.

Individuals who are vulnerable or at high-risk should avoid coming to the rink and crowds.  Consider watching from home via Live Barn and limit time spent in the building.

Complimentary disposable masks are available at the Admin Desk.

SANITIZATION PROCESS & EQUIPMENT
The Ice Dens are continuously monitoring and adjusting policies in accordance with CDC regulations and guidelines, as well as Arizona Health protocols. In addition to our routine facility cleaning regimens, electrostatic sprayers which use a germicidal disinfectant cleaner are used to maximize our reach throughout the building. We have found this to be exceptionally potent in providing a clean, safe and healthy environment for all of our patrons and staff.

UPDATE: JUNE 1, 2021

As vaccination rates in Arizona continue to rise and positive cases and hospitalizations decrease, Ice Den ownership and management has further updated business operations as it relates to our facilities, employees and community members. While the concerns around the virus still exist, it’s important for our ice sports families to stay current on how we triage positive cases and known exposures of COVID-19.  

Masks optional allows individuals and families to make the appropriate choice for their personal situation and comfort.

BE A GOOD TEAMMATE: It remains imperative that individuals who are sick, recently sick or symptomatic refrain from entering the rinks and participating in programs.

Effective June 1, 2021:
Program capacities increased on case-by-case basis.
Chairs and tables returned to lobby.
Water fountains operational.
Public locker rentals offered.



UPDATE: APRIL 2, 2021


For the past year the Ice Dens have consistently communicated that individuals and families must make the best choices as it relates to the tasks and activities they partake in on a daily basis based on personal level of comfort. We recognize that not all community members will agree with business policies and understand if they choose not to participate/enter the facility at this time as a result.

It is imperative that all participants understand and adhere to program specific rules and requirements as outlined by program directors and staff. By working as a team we can ensure our community remains strong and healthy.

There is no community like the ice sports community, please continue to be respectful and supportive of your teammates, neighbors and friends.

  • Participation by online registration in advance only.
  • Players/individuals who are currently sick, recently sick, symptomatic or high-risk/vulnerable to illness should not come to the rink.
  • Limit time spent in the facility that is outside of scheduled ice slot. Arrive no sooner than 30 minutes prior to your scheduled session and leave promptly at its conclusion.
  • Social distancing encouraged at all times in the building, including on the bench, locker room and ice.
  • Masks/face coverings optional for participants, spectators and employees. Complimentary disposable masks will remain available at Admin, Coyotes Ice Sports & the Chilly Bean Café.
  • Locker room access with showers is available. Participants are encouraged to arrive partially dressed (minus skates) and limit time in locker rooms. Use designated benches and seating areas in the rink to avoid crowding. Social distancing and masks recommended.
  • Do not bring valuables into the building. Take valuables to the bench. The Ice Dens are not responsible for lost or stolen items.
  • Bring own FILLED water bottle - no sharing. Water fountains currently disabled.
  • Players are encouraged to bring own tissues and personal sanitized wipes/sanitizer.
  • No spitting on ice or benches. Violations will result in loss of privileges.
  • Watch programming Live or On Demand using the Live Barn App.

    SPECTATORS:
  • Spectators are allowed with the recommendation of of two (2) spectator per player.
  • Masks/face coverings optional for participants, spectators and employees. Complimentary disposable masks will remain available at Admin, Coyotes Ice Sports & the Chilly Bean Café.
  • Social distance yourself from others including staff, players and parents in designated areas only.  DO NOT congregate.
  •  Limit time spent in the facility that is outside of scheduled ice slot.
  • Spectators can watch programming Live or On Demand using the Live Barn App.  Ice Den 10% Discount Codes: IDS = dd68-4c38 IDC = 1680-0da3
  • During normal hours of operation 18 Degrees/18 Degrees Express will air Live Barn as an option for parents/guardians to remain on site or view programming on the East Rink/Coyotes Rink.
  • Tailgating is not permitted on Ice Den property.
  • Follow all posted signs and guidelines and adhere to staff requests.

UPDATE: MARCH 26, 2021

Ice Den Community,

Yesterday Governor Doug Ducey held a press conference to discuss the status of the COVID-19 pandemic as it relates to the State of Arizona. 

We are optimistic that the increased eligibility and availability to vaccines, combined with a concerted effort to stay healthy as a community, will enable restrictions to be eased. The Ice Dens appreciate your patience as we evaluate how the recent announcement impacts our employees and members.

As fall/winter programming concludes this weekend and we transition to spring/summer schedules management is reviewing all existing policies, including program participant numbers, mask mandates, spectator capacity and locker room access, for potential adjustments.

Please Be Advised:
In the short-term, the Ice Dens and Affiliates will continue with all current restrictions and requirements, including wearing a mask while off-ice or not actively eating or drinking. Our intention is to disseminate a comprehensive revised policy on or around April 1.

Thank you for your continued support and cooperation,
Ice Den Management


UPDATE: DECEMBER 7


UPDATE: OCTOBER 28, 2020


UPDATE: OCTOBER 1, 2020


PARTICIPANT GUIDELINES:

  • All participants must wear a mask/face covering at all times off‐ice in the facility. Complimentary disposable masks are available if needed.
  • Players who are currently sick, recently sick, symptomatic or high‐risk/vulnerable to illness should not come to the rink.
  • Social distancing encouraged in the building at ALL times, including on the bench, locker room(s) and ice.
  • Do not bring valuables into the building. The Ice Dens are not responsible for lost or stolen items.
  • Bring own FILLED water bottle(s) ‐ no sharing. Water fountains currently disabled.
  • Players are encouraged to bring own tissues and personal sanitized wipes/sanitizer.
  • NO SPITTING on ice or benches. (Violation will result in loss of ice privileges. No warnings.)
  • Follow all posted signs and guidelines.
  • Limit time spent in the facility that is outside of scheduled ice slot. Arrive no sooner than 15 minutes prior to your scheduled session and leave promptly at its conclusion.
  • Enter the rink through the properly designated doors at main building entrance.

LOCKER ROOM POLICY:

  • Mask required in locker room.
  • Maximum of 10 players at a time recommended.
  • Stagger locker room access to mitigate exposure risk.
  • Do not congregate.
  • Use of showers in locker rooms is permitted.
  • Social distancing encouraged.
  • Limit unnecessary time in locker room.

SPECTATOR GUIDELINES:

  • All spectators must wear a mask/face covering at all times off‐ice in the facility. Complimentary disposable masks are available if needed.
  • Spectators who are currently sick, recently sick, symptomatic or high‐risk/vulnerable to illness should not come to the rink.
  • Spectators are allowed with the limitation of two (2) spectator per player. No exceptions.
  • Social distance yourself from others including staff, players and parents in designated areas only.
  • DO NOT congregate.
  • Limit time spent in the facility that is outside of scheduled ice slot.
  • Spectators can watch programming Live or On Demand using the Live Barn App. Ice Den 10% Discount Codes: IDS = dd68‐4c38 IDC = 1680‐0da3
  • During normal hours of operation 18 Degrees/18 Degrees Express will air Live Barn as an option for parents/guardians to remain on site or view programming on the East Rink/Coyotes Rink.
  • Follow all posted signs and guidelines and adhere to staff requests.

Mitigating Exposure Risk:
As Ice Den fall/winter programming resume while public health concerns remain policies and procedures will be evaluated and updated as needed to mitigate the spread of illness and provide a safe environment for our community. It is imperative that all participants understand and adhere to program specific rules and requirements as outlined by program directors and staff.

In order to effectively minimize exposure risk the Ice Dens have implemented the protocol measures posted below with regards to COVID‐19 reporting. By working as a team we can ensure our community remains strong and healthy.

It remains up to each individual/family to protect themselves as it relates to the tasks and activities
they elect to partake in on a daily basis based on their level of comfort. We recognize that not all community members
will agree with the restrictions (too restrictive) and/or the response of others (not strict enough)
and understand if they choose not to participate/enter the facility at this time as a result.


UPDATE: AUGUST 24, 2020


As the Ice Dens transition from spring/summer to fall/winter programming while public health concerns remain policies and procedures will be evaluated and updated as needed to mitigate the spread of illness and provide a safe environment for our community.  It is imperative that all participants understand and adhere to program specific rules and requirements as outlined by program directors and staff.

In order to effectively minimize exposure risk the Ice Dens have implemented the protocol measures below with regards to COVID-19 reporting. By working as a team we can ensure our community remains strong and healthy.

We ask that all Ice Den community members continue to mask up, social distance, avoid congregating in large groups and practice good hygiene by frequently washing hands, avoiding high touch surfaces and using hand sanitizer.  

Participants/spectators who are currently sick, recently sick, symptomatic or high-risk/vulnerable to illness should not come to the rink. Limit time in the building outside of scheduled ice times.

It remains up to each individual/family to protect themselves as it relates to the tasks and activities
they elect to partake in on a daily basis based on their level of comfort. We recognize that not all community members
will agree with the restrictions (too restrictive) and/or the response of others (not strict enough)
and understand if they choose not to participate/enter the facility at this time as a result.

We look forward to welcoming all Ice Den Community members back to the ice when they return!


UPDATE: June 29, 2020


Ice Den Community,

In response to Governor Ducey’s, Pausing of Arizona’s Reopen: Slowing the Spread of COVID-19, Executive Order please be advised of the updated Ice Den safety guidelines and requirements noted below.

We have asked, from the outset, for our members to support these efforts and will continue to implement policies to provide a safe and healthy environment for our employees and members. The community must work together as a team to mitigate the spread.

Effective June 30, 2020:

  • All employees, participants and parents must wear a mask/face covering at all times off-ice in the facility. Complimentary disposable masks are available if needed.
  • Locker room access will be closed indefinitely.  Participants are required to arrive fully dressed (minus skates). Use designated benches and seating areas in the rink. 
  • Until further notice, spectators are not permitted in the building. Spectators can watch programming Live or On Demand using the Live Barn App.
  • All off-ice conditioning classes will be discontinued for 30 days.
  • Participant drop-off required. Parents or guardians will be permitted to assist player/skater with skates prior to ice time. At that point, the parent/guardian is required to exit the facility and return at the end of the designated ice time.
  • Bring your own pre-filled water bottle – no water fountains/no sharing.
  • Limit time spent in the facility that is outside of scheduled ice slot. Arrive no sooner than 15 minutes prior to your scheduled session and leave promptly at its conclusion.
  • Enter the rink through the properly designated doors at main building entrance.
  • On-ice capacity will not exceed 40 participants.
  • Participation by online registration in advance only.

We strongly encourage all Ice Den community members to practice social distancing, avoid congregating in large groups and practice good hygiene by frequently washing hands, avoiding high touch surfaces and using hand sanitizer.

Participants/spectators who are currently sick, recently sick, symptomatic or high-risk/vulnerable to illness are asked to avoid the rink.

It remains up to each individual/family to protect themselves as it relates to the tasks and activities they partake in on a daily basis based on their level of comfort. We recognize that not all community members will agree with the restrictions (too restrictive) and/or the response of others (not strict enough) and understand if they choose not to participate/enter the facility at this time as a result.

The situation continues to evolve and your cooperation is appreciated as we navigate the circumstances it presents,
Ice Den Management


UPDATE: JUNE 19, 2020


UPDATE: MAY 17, 2020


As of May 18 the Ice Den Scottsdale is open with extremely LIMITED programming and hours.

As public health and safety concerns remain and recommendations to not congregate in large groups is advised, walk-ins/drop-ins not permitted at this time.

Please do not come to the Ice Den if you are not scheduled to be on the ice.

We are currently experiencing a high number of inquiries regarding programming and events.  Your patience is appreciated as we slowly resume business operations.

Coyotes Ice Sports will be open Monday - Friday from 10 a.m. - 6 p.m. by appointment only.  Click here to make an appointment.

For faster response time please email inquiries to: admin@coyotesice.com or use our Staff Directory to contact a specific department.

The website will be updated as information is confirmed. Any existing schedules published prior to March 16 are subject to change.

Thank you for your continued patience as we work through the scheduling challenges presented by the rink closure, interrupted and cancelled programming.

We look forward to seeing you on the ice soon!


UPDATE: MAY 1, 2020


The Ice Den is optimistic we will know more early next week as it relates to Governor Ducey’s extension to the Arizona Stay Home. Stay Healthy. Stay Connected. Order through 5/15 and how the re-open phases impact the rinks resuming operations.

https://azgovernor.gov/governor/news/2020/05/governor-ducey-adhs-release-guidelines-retail-businesses-and-customers


UPDATE: MARCH 31, 2020


As public health and safety concerns continue for the state, and in response to Governor Ducey’s stay at home order, the Ice Dens will remain closed for an indeterminate time.

We have made the safety of our employees and community members our top priority by voluntarily suspending programming and closing our locations on March 16, 2020. In the interim, ownership and management have been focused on addressing the well-being, needs and concerns of our employees and their families as we navigate this unprecedented circumstance.  

At the same time, our team has been assessing and evaluating the extent of the disruption to Ice Den programming and events. It is our full intent to proceed with scheduled programs as they were originally planned to the best of our ability. As the impact differs between each skater, hockey player and family, program specific information will be disseminated directly to registered participants. Additional communications will be sent to Learn to Skate, Coyotes Adult Hockey League, Figure Skating and Coyotes Amateur Hockey Association. Any third-party programs and events, to include but not limited to: Little Howlers, Arizona Kachinas, Arizona High School Hockey Association, Arizona Amateur Hockey Association, as well as any upcoming tournaments and summer camps, will be communicated by the organizing group.

In order to be strategic and intentional as we manage the thousands of Ice Den community members affected by the closure, the refund request process will be implemented once program schedules are defined and business activities resume. The process will incorporate an Online Refund/Credit Request Portal to track and monitor all transactions. Please be advised that requests for credits/refunds made through e-mail, social media, by phone or any other method of communication will not be honored.

This situation has challenged our business like nothing we have experienced in our 22 year history. While we cannot control the circumstances, we are committed to adapt as needed to ensure we are ready to welcome our community back to the ice.

Until then, we all must focus our energy and efforts towards the health and safety of the community. We will continue to monitor the situation closely and take direction from local and state officials, as well as the Arizona Department of Health Services and the Centers for Disease Control and Prevention (CDC).

Please stay connected for additional updates and developments through email, social media (@icedenaz) and our website.

The Ice Dens encourage everyone to abide by the preventative recommendations from government and health officials to stay safe.

Thank you for your unwavering support and understanding as we work through this ongoing challenge.

We look forward to seeing you back on the ice and in the stands soon,
Ice Den Management


UPDATE: MARCH 25, 2020


As public health and safety remains a concern for the state, the Ice Dens will not reopen on March 30th as originally anticipated.  The Ice Dens are closely monitoring the situation and will provide a community-wide update with additional program details no later than  March 31st.  Like our community, our team is just as eager to resume operations. Thank you for your unwavering support and understanding as we work through this challenge


UPDATE: MARCH 15, 2020


Ice Den Community,

Over the weekend we continued to monitor the ongoing developments related to COVID-19 in the state of Arizona and throughout the country.

After much consideration, we have made the decision to suspend all Ice Den and 3rd party rental programming/operations effective March 16 through March 29. The rink will be closed to the public during this time. (3/15: Today’s scheduled programming will run through completion.)

The decision to suspend programming is intended to ensure that we do our part to encourage social distancing in an effort to help protect the community from the spread of novel coronavirus (COVID-19). The safety and well-being of our community members and our dedicated staff and their families are our first concern. This situation will require all of us to work together to navigate this uncharted territory. We are confident, like other challenges presented to our community in the past, that we will come out stronger as a result. 

Due to the scheduled and complex nature of our businesses, and to ensure that we are addressing our customers and employees’ best interests, we respectfully request some time to provide next steps to the community. As the impact differs between each skater, hockey player and family, program specific communications will be sent directly to registered participants.

During the closure, our staff will be performing extensive “deep” cleaning and additional maintenance projects. We encourage all participants to take time to evaluate and sanitize your personal skating and hockey equipment as well.

Our intention at this time is to re-open the building on March 30th ; however, we will continue to monitor the situation closely and take direction from local and state officials, as well as the Arizona Department of Health Services and the Centers for Disease Control and Prevention (CDC).

The health and safety of the larger community is our priority. We look forward to seeing you on the ice as soon as possible. 

Please stay connected for additional updates and developments through email, social media (@icedenaz) and our website.

Thank you for your continued patience and understanding,
Ice Den Management