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Skater Ice Policies & Guidelines


Monthly Figure Skating Freestyle Sessions

For your scheduling needs and convenience the Ice Den Scottsdale is proud to offer on-line figure skating registration through skaterice.com. 

Click the button below to access the Skater Ice registration and scheduling program, to review the policies and procedures and to reserve your sessions.

Contracted Rates

Freestyle session contracts are available on the 15th of every month and are due with full payment by the 25th of each month.  Skaters are encourage to pre-register for the sessions as many will sell-out in advance.


COMPUTER/TECHNICAL ISSUES

Over the past few months the skating department has been receiving an usual amount of e-mails regarding issues with Skater Ice.  After reviewing the information, it appears most the issues occur on the 25th of the month prior to the contract ice fee deadline.

While we accept and understand technical difficulties occasionally occur, the majority of the issues can be avoided by booking your ice in advance and prior to the last minute.

Please be advised that the Ice Dens will no longer issue credits or make exceptions on extending fee deadlines without a screen shot of the error message received PRIOR to the 22nd of the month.

Please also note that the Ice Den is not responsible for declined credit cards, web service provider or computer issues.  Should you receive a declined notice please contact your credit card company or banking institution.

Thank you for your cooperation and understanding,
Ice Den Management

BROWSER COMPATIBILITY

PLEASE BE ADVISED:
SkaterIce.com has compatibility issues with both SAFARI and CHROME. We recommend using FIREFOX or INTERNET EXPLORER. If you are using Safari and experience issues we recommend that your clear your browser cache.

Finally, it is strongly recommended that you make your reservation using a desktop or laptop device. Our system is not currently compatible with mobile devices.


CREDIT POLICY

For missed sessions, please send an email within 30 days to SKATERICE@COYOTESICE.COM

For credit consideration please include the following information in your email:

    SKATER'S NAME
    SESSION DATE and/or DATES
    TIME and/or TIMES MISSED
    PURCHASE PRICE

Providing all required information in advance will allow for credits to be processed more efficiently!

PLEASE ALLOW UP TO SEVEN (7) DAYS TO RECEIVE THE COUPON CREDIT. 

Credits are valid for 60 days from the issue date.  If the total amount of the credit is not used the remaining amount may be re-issued up to one year from the original issue date.  A request must be made to Skaterice for a new code for the remaining amount.  Please include the original Skaterice code in your extension request.

  • A maximum of for 4 credits are allowed per month.
  • A credit consists of one or all sessions, per day.
  • NO REFUNDS/CREDITS FOR OFF-ICE CLASSES

DROP-IN RULES & RATES

  • Online - Deadline 5:00 PM the day prior to the desired skate day.
  • Same day Drop-ins are in available in person only at the Administration Desk.
  • Drop-ins for sessions before 8:00 AM must be purchased either:
    1. On-line prior to 5:00 PM the night before.
    2. By calling the administration office (480) 585-7465 between 5:00 - 8:00 PM & paying by credit card over the phone.
    3. Paying for the session with a check payable to: Coyotes Ice
  • Drop-in skaters will not be permitted on any "sold-out" freestyle sessions regardless of whether or not there are "no shows".
  • Drop-ins are for the desired session ONLY. No refunds or exchanges will be given.

Drop-In Rates

ICE TIME SESSION PRICE
45 min Freeskate $15
60 min Freeskate $15
60 min Specialty Class $20
30 min Specialty Class $12
45/60 min Off-Ice Ballet, Conditioning, Stretch & Jumps Class $17